Terms of Service
Evolutionary Psychotherapy & Holistic Healing
Effective Date: 2.09.2026
1. Acceptance of Terms
By scheduling an appointment, attending services, or using the website of Evolutionary Psychotherapy & Holistic Healing ("Practice," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Provided
Evolutionary Psychotherapy & Holistic Healing provides mental health counseling, psychotherapy, holistic wellness services, and related therapeutic services including:
Individual, couples, family, and group therapy
Services for children, adolescents, young adults, and adults
Holistic consultations (including spiritual coaching, reiki, somatic practices, astrology, nutrition counseling, and naturopathic services)
Educational consulting and clinical supervision
Wellness events, workshops, and community programs
Nature of Services: Our services are provided by licensed mental health professionals and holistic consultants. Therapy and holistic services are collaborative processes that require active participation and commitment from clients to achieve optimal results.
No Guarantees: While we are committed to providing quality care, we cannot guarantee specific outcomes or results from therapy or holistic services. The effectiveness of treatment depends on many factors, including client engagement and individual circumstances.
3. Professional Qualifications
Our clinical team consists of licensed mental health professionals practicing within their scope of practice as defined by New York State law. Our holistic consultants provide complementary wellness services and are not licensed mental health providers unless otherwise specified.
Clients have the right to inquire about the qualifications, credentials, and licenses of any provider working with them.
4. Client Eligibility and Consent
Age Requirements: Services for minors (under 18 years of age) require parental or legal guardian consent, except where otherwise provided by law.
Informed Consent: By accepting services, you consent to the treatment approach, understand the potential benefits and risks of therapy, and acknowledge that you have had the opportunity to ask questions about your care.
Voluntary Participation: Participation in all services is voluntary. You have the right to refuse or discontinue services at any time.
5. Scheduling and Appointments
Appointment Scheduling: Appointments may be scheduled by phone, email, text message, or through our online scheduling system. Your appointment time is reserved exclusively for you.
Session Duration: Standard therapy sessions are typically 45-60 minutes unless otherwise arranged. Group sessions, workshops, and events may have different durations as specified.
Timeliness: We ask that you arrive on time for your appointments. If you arrive more than 15 minutes late, your session may need to be shortened or rescheduled at the provider's discretion, and you may be charged for the full session.
6. Cancellation and No-Show Policy
Cancellation Notice: We require at least 48 hours advance notice if you need to cancel or reschedule your appointment. Cancellations can be made by phone, email, or text message.
Late Cancellation Fee: Appointments canceled with less than 48 hours notice will be charged a cancellation fee. The fee amount will be specified in your service agreement and may be up to the full session fee.
No-Show Fee: Failure to attend a scheduled appointment without prior notice will result in a charge for the full session fee.
Exceptions: Cancellation fees may be waived for emergencies, serious illness, severe weather conditions, or other circumstances beyond your control, at the provider's discretion.
Repeated Cancellations: Frequent late cancellations or no-shows may result in a discussion about your commitment to treatment and could lead to termination of services or loss of preferred appointment times.
Insurance Limitation: Please note that insurance does not cover cancellation fees or no-show charges. You will be personally responsible for these fees.
7. Fees and Payment
Session Fees: Fees for services vary depending on the type of service and provider. You will be informed of all applicable fees before beginning services.
Payment Methods: We accept cash, credit cards, debit cards, and certain insurance plans. Payment is due at the time of service unless other arrangements have been made.
Insurance: If you are using insurance, you are responsible for understanding your coverage, including copays, deductibles, and any services that may not be covered. You remain responsible for any fees not covered by your insurance.
Good Faith Estimate: Private-pay clients will receive a Good Faith Estimate of expected costs for services as required by federal law. This estimate covers expected costs for up to 6 months of treatment.
Late Payment: Overdue balances may be subject to collection efforts. You are responsible for any collection costs or legal fees incurred in collecting overdue balances.
8. Confidentiality and Privacy
HIPAA Compliance: We are committed to protecting your privacy in accordance with the Health Insurance Portability and Accountability Act (HIPAA). You will receive a separate Notice of Privacy Practices that describes how your health information may be used and disclosed.
Confidentiality Limits: Information shared in therapy is confidential with the following exceptions as required or permitted by law:
When there is a risk of imminent harm to yourself or others
Suspected abuse or neglect of a child, elderly person, or vulnerable adult
Court orders or legal proceedings
As necessary for treatment coordination, payment, or healthcare operations
When you provide written authorization to release information
Minors: Parents/guardians of minor clients may have the right to access their child's records, though we encourage age-appropriate confidentiality to support the therapeutic relationship.
9. Telehealth Services
Availability: We may offer telehealth services (therapy conducted via video conferencing) for certain clients and situations.
Requirements: Telehealth requires a secure, private location with reliable internet connection. You are responsible for ensuring you have appropriate technology and privacy.
Limitations: Telehealth may not be appropriate for all situations or clients. Your provider will discuss whether telehealth is suitable for your needs.
Emergency Situations: In the event of a mental health emergency during a telehealth session, you should call 911 or go to your nearest emergency room. Please inform your provider of your physical location at the beginning of each telehealth session.
10. Communication Between Sessions
Availability: Providers maintain professional boundaries and are generally not available for therapeutic conversations between scheduled sessions except for brief administrative matters.
Emergency Contact: In case of a mental health emergency, please call 911, go to your nearest emergency room, or contact a crisis hotline. Emergency contact numbers will be provided to you.
Response Time: Non-emergency messages will typically be returned within 1-2 business days. Email and text messages are not secure forms of communication for sensitive clinical information.
11. Termination of Services
Client-Initiated: You may discontinue services at any time. We recommend discussing termination with your provider to ensure a smooth transition and appropriate closure.
Provider-Initiated: Your provider may terminate services if:
You repeatedly miss appointments or fail to comply with the cancellation policy
You fail to pay for services
The therapeutic relationship is no longer beneficial
Services needed are outside the provider's scope of practice or expertise
There is a conflict of interest or dual relationship concern
Termination Process: In most cases, termination will include a final session to review progress and provide appropriate referrals when needed.
12. Records and Documentation
Clinical Records: We maintain clinical records as required by law and professional standards. Records include intake information, treatment plans, session notes, and other relevant documentation.
Access to Records: You have the right to review and request copies of your records, subject to certain exceptions provided by law. Requests must be made in writing.
Record Retention: Records are maintained in accordance with New York State law and professional standards, typically for a minimum of six years after the last date of service.
13. Client Rights and Responsibilities
Your Rights:
To be treated with respect and dignity
To receive services regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability
To request reasonable accommodations for disabilities
To participate in your treatment planning
To receive information about your diagnosis and treatment options
To refuse treatment
To file a complaint or grievance
To privacy and confidentiality as described in our Notice of Privacy Practices
Your Responsibilities:
To provide accurate and complete information
To participate actively in your treatment
To keep scheduled appointments or provide appropriate notice of cancellation
To pay for services as agreed
To treat providers and staff with respect
To inform your provider of any concerns about your treatment
14. Complaints and Grievances
If you have concerns about your services, we encourage you to discuss them directly with your provider or contact our practice administrator at (845) 795-8030.
You also have the right to file a complaint with the New York State Office of Professions if you believe professional misconduct has occurred. Contact information will be provided upon request.
15. Website Use
Informational Purposes: Our website provides general information about our services and is not a substitute for professional mental health care.
No Therapeutic Relationship: Simply visiting our website or sending an email inquiry does not create a therapist-client relationship.
Accuracy: While we strive to keep website information current and accurate, we make no warranties about the completeness or accuracy of information on our website.
Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of external sites.
16. Electronic Communications
Email and Text Consent: By providing your email address or phone number, you consent to receive appointment reminders, billing information, and practice updates via email or text message.
Security Limitations: Email and text messaging are not completely secure forms of communication. Please do not send sensitive health information via these methods unless using a secure patient portal.
Opt-Out: You may opt out of electronic communications at any time by contacting us at (845) 795-8030.
16A. SMS/MMS Text Messaging Program
Description of SMS Use: By opting into our text messaging program, you consent to receive the following types of messages from Evolutionary Psychotherapy & Holistic Healing:
Appointment reminders and confirmations
Appointment cancellation or rescheduling notifications
Billing and payment reminders
Wellness tips and mental health resources
Event notifications and workshop announcements
Practice updates and newsletter content
General administrative communications related to your care
Message Frequency: Message frequency varies depending on your appointment schedule and the services you receive. You may receive appointment reminders before each scheduled session, plus occasional practice updates and wellness information.
Opt-Out Instructions: You may opt out of receiving text messages at any time by:
Replying STOP to any text message you receive from us
Texting STOP to our main number
Calling us at (845) 795-8030 to request removal from our text messaging list
Emailing us at evolutionaryholistichealing@gmail.com with your opt-out request
After you text STOP, you will receive one final confirmation message indicating you have been unsubscribed. You will no longer receive text messages from us unless you opt back in.
Help and Support: For help with our text messaging program or if you have questions, reply HELP to any text message or contact us at:
Phone: (845) 795-8030
Email: evolutionaryholistichealing@gmail.com
Address: 291 Wall Street, 2nd & 3rd Floor, Kingston, NY 12401
Message and Data Rates: Message and data rates may apply based on your mobile carrier's plan. Please contact your wireless carrier for information about your text messaging plan and any associated fees. We are not responsible for charges incurred from your mobile carrier.
Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that are not received due to carrier issues, network problems, or other technical difficulties outside our control.
Age Restriction: You must be 18 years of age or older to consent to receive text messages from us. If you are under 18, a parent or legal guardian must provide consent for you to participate in our text messaging program.
Supported Carriers: Our text messaging service is available on most major U.S. mobile carriers. Availability may vary by carrier.
Privacy: Your mobile phone number and text messaging data will be handled in accordance with our Privacy Policy, which can be found at: https://www.evolutionaryholistichealing.com/privacy-policy
No Mobile Information Sharing: We do not share your mobile phone number with third parties for their marketing purposes.
17. Social Media Policy
Professional Boundaries: To maintain professional boundaries and protect your confidentiality, we do not accept friend requests or follow clients on personal social media accounts.
Public Interaction: Please do not attempt to contact providers through social media for therapeutic or clinical matters.
18. Inclement Weather and Emergencies
In the event of severe weather or other emergencies, appointments may need to be canceled or converted to telehealth sessions. We will make every effort to contact you as soon as possible if this occurs.
19. Liability Limitations
Professional Liability: Our providers carry professional liability insurance as required by law.
Third-Party Services: We are not responsible for services provided by third parties, including holistic consultants who are independent contractors, though we carefully select our collaborative partners.
Emergency Services: We do not provide emergency or crisis services. In emergencies, please call 911 or go to your nearest emergency room.
20. Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be posted on our website and will become effective immediately upon posting. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
Significant changes affecting your care will be communicated directly to active clients with reasonable notice.
21. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
22. Governing Law
These Terms of Service are governed by the laws of the State of New York. Any disputes arising from these terms or your use of our services will be resolved in accordance with New York State law.
23. Contact Information
If you have questions about these Terms of Service, please contact us:
Evolutionary Psychotherapy & Holistic Healing
291 Wall Street, 2nd & 3rd Floor
Kingston, NY 12401
Phone: (845) 795-8030
Email: evolutionaryholistichealing@gmail.com
Acknowledgment
By scheduling or attending services at Evolutionary Psychotherapy & Holistic Healing, you acknowledge that you have read, understood, and agree to these Terms of Service.